To make the customer experience as great as possible SHOPRS has a range of automated messages that guides the customer when they interact with comments.
There are several message types depending on the answer the customers needs.
You can see the different message types here. Each type can be edited like shown here.
- Reserved
This message is sent when the user reserves an item.
A reservation is made by typing e.g. “yes plz t-shirt” - Sold out
This message is sent when the user reserves an item that is sold out.
In Settings -> Item you can set Continue selling when out of stock to Yes/No - Post expired
This message is sent if the Comment Sale is expired.
You can set the expiration date when you create the comment sale. - Live expired
This message is sent if the Live sale is expired.
You can set the expiration date when you create the live sale. - Abandoned cart
This message is a reminder if the user did not finish the order. - Reservation Expired
This message is an alert, that we are about to delete the reservation. - Error
This message is sent if we encounter an error.
How to edit a message
In the message field you can edit the text that is sent to the customer. Its possible to use short codes as well.
You can use short codes to personalize the message that is sent.
Like {Username} will be replaced by the customers username from Facebook.
Example, if the Facebook user name is Peter:
Hi {UserName}, will be translated into Hi Peter,
Below the message field there is a list of available short codes for that message.
Note: You can only use short codes listed, and they need to be copy/pasted exactly as they appear.
Inspiration
Use the templates provided to get setup quickly, just copy/past the template you like.
